@vasta I would advise every single indie developer to not touch Twitter for interactive feedback at all. If an account is a must then it should be for write-only announcements.

I would have replies set up to funnel people right into email/whatever controlled space the business has for support tickets. Meanwhile, use blog posts as the one-true-source for information and never give any extra information on Twitter itself.

Twitter, as a platform, is broken for any reasonable business to take place.