@anniegreens Oh thanks for the recommendation! Whenever I see somebody talk about any of the A Book Apart collection, I just know I want to read them all. Given that this one is written by Anil Dash, it goes right to the top of my list.

I agree on what you say; it's never even about right or wrong for me, instead I hold a fundamental belief that in-person conversations are always better — even those held via the internet — and impersonal, text-based exchanges invariably lead to destructive outcomes.